Using a lint brush or the adhesive side of tape will remove dust and dirt on wool hats. If your wool hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing. Always place a hat upside down on its crown if you do not have a hat rack for storage.
The hat is great, but the chin strap was poor quality leather and left bits of itself wherever it went. The hat works well though without the strap. Hat good, strap bad.
The hat was delivered promptly and fits nicely with the liners which were provided. Very nice hat, haven't tasted it's waterproof claim yet, as we haven't had any serious rain in California yet this year. I am happy with the quality and fit, and would order again.
I like this hat. I already had a couple other brown hats so I ordered the loden. When it arrived, it was closer to brown than the olive-ish brown that I expected. I double-checked with customer support and was assured that I received the correct hat. I'll keep it. I wear it. I like it. The first time my fashion-attentive fried saw it, he called it loden. I don't know colors, obviously, but I like this hat and would happily have another.
I purchased this hat in Dec 2018 and love it. The brim is pretty flat out of the box but you can "block it" to your shape and style. A gentleman named Kevin from JJ Hats in New York City has several YouTube videos on how to steam, shape, and care of your hats. He is a real artist at steaming and blocking. Worth checking out.
The reviews I read helped me make my decision to purchase. They definitely don't lie. I received my hat promptly after I ordered it and it's exactly how others describe it - high quality and well made. It fits perfectly, I sized down, and it looks great. I recently wore it during a snowstorm and it is verifiably waterproof. Customer service is great too, I ordered another hat that was a little too large for my face and am in the process of returning it. Prompt replies from Conner shows a commitment to their customers and as a result I will be a repeat customer.