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C1068-1
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If you are not 100% satisfied with your hat purchase, you can return it for a full refund or exchange.
Please see our Returns page for details.
Using a lint brush or the adhesive side of tape will remove dust and dirt on wool hats. If your wool hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing. Always place a hat upside down on its crown if you do not have a hat rack for storage.
This and my other Conner hat "Jubilee Steampunk Top Hat" solicit lots of inquisitive comments (and stares). Comments like - "that looks smart" are not uncommon. Fine quality, proud to be wearing it. Sets one apart from the baseball cap crowd. It not a question of wanting to project myself as being "someone I'm not". This hat says who I am.
When received was missing feather. Customer service sent me one now just need to figure out how to attach it
HI Rick,
We use either hat glue or hot glue to keep hat accessory items in place. Super glue is also good. A drop on the base of the feather, insert the feather into the gap between the hat band and the crown and press and hold.
The hat you can see in the first 2 pictures is an ACTUAL size small. The Conner Hats size small is REALLY BIG. Even with 2 sizing strips added...it's WAY too big. I get it, no really, I get it, there's an epidemic of fatness in the world...but small people EXIST. The fact that the hats are hand made means that this hat should have been made slightly smaller for me, because I emailed them BEFORE I orderd it. They said NOTHING about the hat being too big.
You mentioned your head measured 21 inches. I said our hats run at 21 and a quarter. So that part of the email was succinct in telling you that it was already bigger than your head. You even replied to that email (not pasted here) and said 'thank you!'. In fact the landing page for the hat will have a link that shows you the size chart. Our small hat will fit measurements between 21 1/4 and 21 5/8. I'm sorry you misunderstood that. In any case, I've already emailed you how you can go about returning the hat for a refund.
I get a lot of compliments. Like some other reviewers I steamed and stretched it just a little and removed the nylon lining, I have worn it anywhere from going out on the town to hiking up the mountain and it is comfortable and smart looking.
A bowler hat for hiking. It goes to show how versatile a Conner Hat Bowler is!
Thanks for the 5 star rating!
Love my new hat. It fits really well after I steamed and stretched it a tad. Great quality hat for not a ton of money. I did pop for the leather hat band which gives it a less formal look.
Glad the steaming and stretching worked! Thanks for the positive review too! Enjoy!
Cruelty free wool
No single use plastics
24/7 support