Hi Linda
Oh no! This really hurts us when the customer's hats are mishandled by our carriers. We pride ourselves in how we pack our hats using 100% recycled/recyclable sturdy materials. They are sturdy if knocked about a bit but obviously not when something heavy sits on top of it. If you haven't already, please send a photo to
customerservice@connerhats.com and our team will remedy it. We really do apologize for the mishandling during shipping.