DOMESTIC USA CUSTOMERS
Returns/Exchanges are FREE!! that means if you don't like your hat for any reason, we pay to send it back. See below to process returns.
If you are not 100% satisfied with your purchase you can return your order to the warehouse for a refund within 90 days. Returns must be unworn, in the state you received them and in the original packaging with tags still attached. (Please note, you will not be refunded for the original shipping cost if you return the hat)
Please copy and paste the following questions and email them to firstname.lastname@example.org. Once we receive the below information from you we will email a label to print or mail you a free return label.
YOU CAN EITHER RETURN OR EXCHANGE YOUR ITEMS.
Please answer the following questions:
A) Name and phone number
C) Product SKU# (SKU can be found on sales receipt, hang tag or tag sewn inside hat)
D) Reason for return (In some cases we may be able to fix the problem before you send it back)
E) Is this a return or an exchange?
If this is an EXCHANGE, add the following information to your email: SKU#, size and color of your new hat.
If this is a RETURN we will credit your card for the cost of the hat within 7-12 days after we receive it.
* Please include original paperwork with your return
Note: If you need your exchange immediately, please purchase a new hat and we will refund you when we receive the original hat. Otherwise, it may take up to two weeks before you receive your exchange.
IF YOUR HAT WAS DAMAGED IN SHIPPING:
If you receive your hat and the box is crushed and the hat is damaged, please contact us immediately. Have no fear, we will get you a replacement hat out ASAP but we need to hear from you first.
**If you choose to return your hat at your own expense, please provide a tracking number to email@example.com. Otherwise, we will not be held responsible for any loss that may occur.
Please contact us before returning the hat. Also, please provide the carrier and tracking number, otherwise we cannot be held responsible for any loss.
If you do return the hat for any reason within the 90 DAYS time frame and you do not want to exchange the hat for another, we will refund your credit card for the cost of the hat.
PLEASE NOTE YOU WILL NEED PAY SHIPPING TO RETURN THE HAT TO US. WE DO NOT REFUND INTERNATIONAL SHIPPING CHARGES.
Ship all returns to the following address:
4925 CRESCENT TECHNICAL CT.
ST. AUGUSTINE FL, 32086