Conner Hats' Limited Lifetime Guarantee covers workmanship failure and material degradation from use. For workmanship failure within the first 12 months, a replacement of the same style, size, and color is provided with shipping paid. After 12 months, a 40% off replacement code applies, with shipping not included. Material degradation from use qualifies for a 30% off code. If your hat is lost or stolen, the guarantee includes 50% off the same hat, with shipping not included. The guarantee applies to purchases from connerhats.com and is separate from the returns policy. For help with a qualifying issue, email photos and your order number to customerservice@connerhats.com.