U.S. returns and exchanges are available within 30 days of purchase. Hats must be unworn and unwashed, have their paper tags attached, and be in the original packaging. Exchanges have free shipping through Redo when you select and pay for the Redo option at checkout. Return shipping for refunds is charged, and using your own label incurs a $10 restocking fee. Items on our 40% Sale page are final sale. Purchases from connerhats.com are covered by our Limited Lifetime Guarantee. For a workmanship failure, we replace the same style, size, and color free, with shipping paid, within the first 12 months; after that, you receive 40% off a replacement, with shipping not included. For material degradation from use, we provide a 30% off code. If your hat is lost or stolen, you can get 50% off the same hat; shipping is not included. Orders over $79 ship free. For help, email customerservice@connerhats.com.