Limited lifetime guarantee

A guarantee that outlasts the hat.

We stand behind every hat for as long as you own it. Most guarantees stop at manufacturing defects. Ours also covers material fatigue — and even the hat you left on a train.

Free

Workmanship fails

We replace your hat in the same style, size and colour at no charge.

We pay shipping for the first 12 months.
40%

12 months to 20+ years

Worn it for years and it finally gave out? Take 40% off the same hat.

Shipping not included.
30%

Material degradation

Sun, salt and sweat eventually win. When they do, a 30% code toward the same hat.

Shipping not included.
50%

Lost or stolen

Left it on a train or in a taxi? 50% off to replace the same hat.

Shipping not included.
Read the full terms

Applies to every Conner hat purchased from connerhats.com. Replacements are the same style, size and colour. Please don’t post us a damaged hat — we can’t repair it, but we can usually show you how to fix it yourself.

The full terms

Our LimitedLifetimeGuaranteeis only available to customers who purchased their hat(s) from our website. www.connerhats.com (If you didn't purchase from our site contact us, we will still try to help you)

 

1. If our workmanship fails, we will replace your hat for free. (fine print below)
Why would we offer such a solid guarantee? Because our workmanship rarely fails. For example, if a stitch pulls out by some chance, it will very rarely unravel further, even after years of use. If one does, a quick spot of superglue will lock it back into place. An eyelet or rivet may come out, and if it's going to happen, it will be in the first 12 months of use. Our limited lifetime guarantee means we will replace your exact same hat style, size and color, and we will pay for shipping in the first 12 months. The guarantee also includes a 50% off code to replace the same hat if yours is ever lost or stolen. If something happens after 12 months to 20 + years, we will provide a40%discount for replacement; shipping not included. 
** BC Hats bands are hot glued on, so they are designed to be able to replace the band, if the band becomes loose over time, just re apply hot glue, very easy fix.
 
 2. Material degradation - This only happens if you have done something to the hat, here are some examples. You sweat and this can break down the material (it happens, don't feel bad, some people have more acidic sweat,so wipe down the inner band after each use with a clean dry cloth to extend life)or If you damage your hat in any way, maybe you wash it in hot water, and it shrinks (don't do that!) or your hat goes under water and just doesn't look the same. Maybe you stain it and can't wash it out or scratch the material, or maybe your dog chews it. If a wool hat fades in the sun as they will over time in harsh direct sunlight and you don't like the new color shade, or your straw hat has had one too many times in the rain and it starts to degrade, we will give you a 30% off code to re purchase the same hat (shipping not included). This is only valid to purchase the same hat style, color, and size. Please keep in mind that we have many ways of showing you how to fix your current hat, it is much better to give life back to your current hat if at all possible. Take a look at our hat care page.


3. If you lose your favorite hat, or someone steals it, we will offer you 50% discount to re purchase the same favorite hat style, color and size. (shipping not included).

** Do not send your damaged hat to us as we have no way of repairing it. In many cases we can help you fix the issue yourself, but please do not send us your hat, as we cannot repair it**

 ***Terms and conditions to the warranty policy may change without notice and any hat purchased under the previous warranty will/might not be covered or will be deliberated on an individual basis.