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Free 2-3 day shipping (USA only)

Return Policy

Free Domestic (U.S.A.) Returns 

Are there any charges for a return?

  • There is no charge to return your order
  • When a return is authorized, we will provide a prepaid label to cover the cost of return shipping. We will not reimburse return shipping costs for any other method of return shipment. If a replacement prepaid return label is needed, please email customerservice@connerhats.com 

What items are returnable?

  • Orders within 90 days of receipt of your shipment
  • Hat must be in original condition
  • Hat must be unwashed and unworn
  • Hat must be in the original packaging with tags still attached 

What items are non-refundable?

  • Gift Cards 

How do I return?

  • Visit our Returns Center page, enter your order number and email address in the corresponding fields, then click Start a Return
  • Follow the on-screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines and a prepaid return label 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment within 10 business days.

 

International Returns 

Are there any charges for a return?

  • The customer is responsible for the cost of international return shipping
  • Original shipping charges will not be refunded unless the hat received was defective or damaged during shipping 

What items are returnable?

  • Orders within 90 days of receipt of your shipment
  • Hat must be in original condition
  • Hat must be unwashed and unworn
  • Hat must be in the original packaging with tags still attached 

What items are non-refundable?

  • Gift Cards 

How do I return?

  • Visit our Returns Center page, enter your order number and email address in the corresponding fields, then click Start a Return
  • Follow the on-screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines
  • You will be prompted to provide a tracking number for your return package. If tracking is not submitted, we cannot be held responsible for any loss during shipment. 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment within 10 business days.

Looking to exchange your hat for a different size, color, or style? Please follow the return instructions above, then place a new order for the desired hat. Your original purchase will be refunded once your return arrives at our warehouse. If you need any assistance, please email customerservice@connerhats.com or call 1.800.922.4288.