Return/Exchanage Policy

Are there any charges for a return?

• There is no charge to exchange your order to get your correct size or the style you want or a store credit. 
• If you paid the ReDo Exchange and Package protection fee during checkout, you are covered for FREE Exchanges and or Store Credits.
• When an exchange is authorized, you will receive a label to cover the cost of the exchange shipping. Your exchange order will be placed immediately.
• We will not reimburse return shipping costs or any other method of return shipment. 
• IF YOU SHIP THE HAT BACK USING YOUR OWN LABEL AND NOT WITH RE:DO THERE WILL BE A $10.00 RE STOCKING FEE.

What items are returnable/exchangeable? If any of the below are not met, we cannot exchange or refund.

• Orders within 30 days from date of purchase
• Hat must be in original condition
• Hat must have paper tags still attached
• Hat must be unwashed and unworn
• Hat must be returned in the original packaging
• Hat must have been purchased from www.connerhats.com

What items are non-refundable? (or exchangeable)

• Gift Cards 
• Original shipping charges
• Items on our 40% Sale page are final sale and not returnable or exchangeable

How do I return?

• Visit our Returns Center page, enter your order number and email address in the corresponding fields, then click Start a Return
• Follow the on-screen instructions and select the items you want to return
• Choose a FREE exchange (if you checked out with ReDo), store credit or return and follow prompts.

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment within approximately 5 business days.

Are there any charges for a return?

• The customer is responsible for the cost of international return shipping
• Original shipping charges will not be refunded unless the hat received was defective or damaged during shipping 

What items are returnable?

• Orders within 30 days of receipt of your shipment
• Hat must be in original condition
• Hat must have paper tags still attached
• Hat must be unwashed and unworn
• Hat must be in the original packaging  

What items are non-refundable?

• Gift Cards 
• Original Shipping Charges
• Items on our Sale page are final sale and not returnable

How do I return?

• Visit our Returns Center page, enter your order number and email address in the corresponding fields, then click Start a Return
• Follow the on-screen instructions and select the items you want to return 

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, your refund will be processed and a credit will automatically be applied to the original method of payment within  5 business days after your return has been received.