C1021-01
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Hat was delivered with dust and finger prints on brim. Hat size was also way too big. I wrote emails requesting an exchange for the next smaller size. Included the same information in the return package. Several days after I returned item I was refunded the cost of the hat. When I inquired why I was being reimbursed and no exchange provided, I was informed that is their policy and that I would have to reorder the hat.
Even though I emailed Conner Hat to explain I wanted an exchange and included the same info in writing with the return, no one reached out to me to inform me I would have to reorder the hat. My written requests were totally ignored. I wanted this hat for a trip I am taking but due to the issues I experienced I will not be able to receive a replacement in time.
The customer service of this company was excellent in the past but is now on a decline. I have ordered several hats over the past few years from Conner Hats and was totally satisfied, but will no longer be a customer.
Pete S.
Hi Pete,
As mentioned in my email to you, our policy is explained when you go through the process. I understand that I did not personally inform you this as I thought it was sufficiently explained through our step by step process. In subsequent emails I also explained why ordering another hat is quicker. A new order is processed and shipped to you while your return is on the way to us. In the end you were refunded and we did not withhold any payment from you. You've also been given a discount code (valid till July 2) which basically means you'll end up paying less than the original order if you so wish.
Finally, as I have done with everyone of my emails, I apologize for this not so satisfactory experience.
My CONNER hat makes me feel pretty! Lots & lots of compliments every time I wear it!
You both make such a good couple! Welcome to the Conner Hats family!
I recently ordered a Jakaroo wool crushable hat from Connor Handmade Hats for an upcoming safari in Africa. There was a small issue with the hat when it arrived. I contacted customer service via e-mail and they responded immediately (on a Saturday) and resolved the issue to my complete satisfaction. I am extremely satisfied with the hat and even more pleased with the customer service team at Conner. I’m a big fan of the hats and the service—they have a customer now for life!
We appreciate your kind comments. Now you have to share some pictures of your safari trip!
Enjoy and stay sun safe!
Opened the beautifully protective box upon delivery and was instantly in love! Conner Hats makes a quality hat and I appreciate the soft crushable, instantly perfect fitting aspect of it. I've bought others that don't even compare. My search is over! I'll be buying more from Conner Hats. Mine was the Jackeroo Crushable in a fawn color.. beautiful. The color, sizing, and quality were just what I've been looking for.
We are so glad you love the hat! You must tag us in if you ever post a pic on social media of you wearing the hat. We love seeing our customers enjoying their Conner Hats in life's adventures.
Enjoy and stay sun safe!
I have several Conner hats. They are all great hats that I wear frequently. I will continue to add Conner hats to my collection.
They do get addictive! Sign up to our newsletter so you can be the first to get our discount codes.
Enjoy and stay sun safe!
