Conner Hats’ Limited Lifetime Guarantee applies to hats purchased from connerhats.com. For a workmanship failure within the first 12 months, Conner will replace the hat with the same style, size, and color, with shipping paid. After 12 months, a workmanship failure is eligible for a 40% off replacement code, with shipping not included. Material degradation from use is eligible for a 30% off code. If your hat is lost or stolen, you can get 50% off the same hat, with shipping not included. To request help, email photos of the issue and your order number.