Our Limited Lifetime Guarantee covers workmanship failure on purchases from connerhats.com. For a workmanship failure within the first 12 months, we provide a replacement of the same style, size, and color and cover shipping. After 12 months, you can get 40% off a replacement, with shipping not included. Material degradation from use qualifies for a 30% off code. If your hat is lost or stolen, you can get 50% off the same hat, with shipping not included.
U.S. returns and exchanges must be requested within 30 days of purchase. Hats must be unworn and unwashed, with tags attached and in their original packaging. Exchanges are free through ReDo if you selected the ReDo option at checkout. Refunds have a return-shipping fee, and using your own return label incurs a $10 restocking fee. Items on our 40% Sale page are final sale. We offer free U.S. shipping on orders over $79. For help, call us at 904-688-9705.