Straw hats can be spot-cleaned with a damp cloth. We recommend using plant-based soaps because regular detergents can be toxic to our waterways.
Always let your hat dry naturally. If your hat gets out of shape, you can use steam from a tea kettle to reshape it. Hold the hat in the steam and allow it to soften. You can then reshape your hat to its original shape and then let it cool down before wearing. Always place a hat upside down on its crown if you do not have a hat rack for storage.
Many of our straw hats come with a wire in the brim so you can shape the hat to match your style. With a little practice you can reshape your hat brim easily. Western styles are generally worn with the brim turned up on the sides and Australian style hats look great with a dip in the front and the back.
I was sent the wrong size, and it ended up costing the shipping and handling.
You mentioned when returning the item in the notes section that an incorrect item was received. I really do apologize. Would you be able to further elaborate by sending an email to firstname.lastname@example.org. We want to make sure we get things right by our customers.
Apparently it came to Bridgehampton but was shipped back. Maybe because there wasn’t a PO Box? Not sure why they couldn’t just send it to the address.
We apologise for the shipping mishap by our shipping provider. If you haven't already, please email email@example.com and we can try get a replacement hat out to you. I've also checked your address that you provided and the label that was printed with that address and it all seemed good when it left our warehouse so we're confused as to why this has happened.
Once again, sincere apologies and we'll try get this straightened out for you.
just as advertised, great hat.
Love the hat.... Will be a favorite for the summer I'm sure.
Ticks all round. Beautiful hat. Very happy with the quality. And the customer service was great. I will definitely be a return customer.