For purchases from connerhats.com, the Limited Lifetime Guarantee covers workmanship failure. In the first 12 months, it provides a free replacement of the same style, size and color, including shipping; after 12 months, it provides 40% off a replacement, with shipping not included. Material degradation from use qualifies for a 30% off code. If the same hat is lost or stolen, a 50% off code is available, with shipping not included.
Refunds must be requested within 30 days of purchase, and exchanges or store credit within 90 days. Hats must be unworn and unwashed, have their paper tags attached and be in the original packaging. Items on the 40% Sale page are final sale. Return shipping is charged on refunds, and using your own return label incurs a $10 restocking fee.
For US orders, shipping is free over $79 and costs $7.99 at or under $79.