If your hat is stained, a leather dressing can be applied to the outside of the hat. The leather dressing will darken the hat, mask the stain, and make the hat more waterproof. If you're just removing a small mark on the hat, sometimes rubbing the area firmly with your thumb can erase the mark. Also, you can try chalk that is a similar color to the hat. This can soak up an oil mark. Afterwards, rub the chalk off the hat.
I like the looks of the hat It fits well and appears to be of good quality.. I wish it was stiffer to hold it's shape better. I see the ad states that it is crushable so that is my oversight I guess.
The hat I received had brim dimples and was not to my satisfaction. I returned it and ordered another that I was told is in perfect condition. I'm still awaiting that order to arrive, as the USPS indicates "arriving late" without a date that I might expect to receive it.
We do apologize that the carrier is taking it's time getting your order to you. It really is unfortunate that we are at their mercy but we are hopeful the hat will get to you in perfect condition.
I had already purchased a brown bac pac traveler and love it. So when I heard Bill Conner was retiring, I just had to get another in black. Thank you Bill and Will, I love both hats very much.
You've got yourself a hat that shaped the quintessential outback Aussie look from the 60's. Enjoy!
I received my hat (Bac Pac Traveler Oily Australian Leather) in a crushed box, not packaged very well. The hat seems to have permanent creases that won’t come out because it was crushed for so long. I have be wearing the hat every day for almost a week and it still looks the same. I know this hat is crushable but the creases should not be permanent. Disappointing to say the least after paying top dollar for this hat. Sizes also run on the small side. I measured my size according to the guide and ordered that size, hat was way too small. Sent back and exchanged for next size up and still is a little tight. Hoping it will stretch a little since it is made of leather but I’m starting to doubt it will.
<p>That's unfortunate that the carrier did not handle the packaging with care. We've received lots of excellent feedback on our packaging but I guess packaging is only as good as the carrier who handles it with care. Not to worry, you can still return the hat for a replacement. Simply go through the returns process in the link below and shoot us an email <a target='_blank' href='mailto:firstname.lastname@example.org'>email@example.com</a> when you've done so. This is so we can keep an eye out for the hat and do the exchange. </p>
<p>Returns link: <a target='_blank' href='https://connerhats.returnscenter.com/'>https://connerhats.returnscenter.com/</a></p>
<p>With regards to stretching the hat, you can place it on your bended knee and pull the hat up towards you. Here's a video on how to do that. <a target='_blank' href='https://youtu.be/sEMaFBJ_FF4'>https://youtu.be/sEMaFBJ_FF4</a></p>
Very disappointed. This was the hat I initially wanted, but was only available in Medium and not large. So i settled on the Kangaroo crossing Hat in large only to discover it was too big, and the adhesive strips that were sent to help reduce the size, would not stick to the hat and made it look cheap. So i kept the hat and ordered the the BC Hats Bac Pac Traveler Oily Australian Leather Hat in medium. Well this one is too small. It was suggested I try and stretch the hat, but I will not risk damaging or ruining the shape of the hat, especially for what I paid for it. Because I live in Canada, I cannot return the hat without paying for the shipping costs both ways. So much for 100% return policy if not completely satisfied. I will definitely not be trying a third time!
We're really sorry that sizing was the main issue with the hats. Were you able to cross reference our sizing chart?
With the adhesive strips, we suggest placing it on the inside of the sweat to avoid contact with your skin or fall off. As for stretching, you'd be suprised how much exertion you can apply.
Here are two videos of just how much stretching effort you can put on your leather hat.
1. https://youtu.be/sEMaFBJ_FF4 (this one also shows you where you can put the adhesive strips.
2. https://youtu.be/ZwEh9cTtkes (go to time stamp 2:28 to see the stretching)
With returns, we only provide free return shipping for US based addresses and this is stated in our shipping policy. We do however guarantee 100% refund on the purchase price of your hat.
Once again, we do apologize that sizing was the issue here.