I owned this hat for 27 years (yes, REALLY!) wearing it regularly. Well, it met an untimely end at the business end of a puppy’s mouth. I was heartbroken. I was elated to find the Conner web site and MY hat! HASTILY I ordered an “identical” replacement. Hastily, it was not the right color. A 5 PM call to factory on Friday afternoon netted a sympathetic ear who had the correct color in my hands by Tuesday! I was even more impressed when he explained that my replacement was most likely crafted by the same hands as my original hat. It may seem silly, but service and sentiment means the world to an old guy. Thank you is not enough...