I ordered this hat for my husband for our anniversary. He has one exactly like it that was becoming a little worn and the inner hatband was stretching and causing puckering. After I received the new hat, I contacted the company with photos or the old had and asked if it could be repaired. They sent Keith a new hat! Talk about terrific customer service! We will never, ever purchase another hat elsewhere. The fact that trees are planted with each hat purchased is just the icing on the cake.