NorCal Open Road Outdoor Hat
NorCal Open Road Outdoor Hat
100% LIFETIME GUARANTEE
100% LIFETIME GUARANTEE
100% LIFETIME GUARANTEE.
We even give you a 50% discount if it's lost or stolen.
S, M, L, XL, XXL, XXXL - Size Chart
Small/Medium, Large/X-Large - Size Chart
One Size, One Size Up - Size Chart
- Made from 100% Australian Wool
- 3.5" Brim
- 4" Crown
- UPF 50+
- Adjustable Satin Inner Band
- Leather Chin Cord
- Responsible Wool Standard Certified
- Member of Business Social Compliance Initiative
- Labels from Organic Cotton - Printed With Veggie Dyes
- All tags FSC Certified
- Handmade in (PRC) China from Australian Wool
- Free shipping over $79
I ordered 2 hats. They arrived promptly and the packaging was ideal for shipping hats. The NorCal was ordered size small but it was way too big. (the other hat was ordered small as well and it fit fine.) The Norcal hat was missing a closed seam on the inside brim's sweat band. When I contacted the manufacturer I was told that was normal and the hat was fine. I had also mentioned that the 2nd hat, the Bowler hat, had 4 dents in the top. I was told to steam the hat and I could repair it myself. When I received the email back that said the unfinished seam and the dented hats were pretty much mine to deal with, I wrote back and included photos of the inside seam of the Bowler hat that shows the seam is actually sewn closed and that the Norcal hat was not supposed to have unfinished/unseamed band on the inside brim. I suggested that I would keep the Norcal (I would give it to a friend) and that I would take the Bowler hat to a repair shop and have them make the repairs, rather than myself. I offered that the manufacture need not reimburse me, but instead give me a 50% discount if I bought another hat. That seemed fair to me, since there would be no shipping or returns involved, no credit card reimbursement and the Bowler hat repair would be done correctly, and I would be paying for it. When I reached out initially, it was the day after I received my order, Dec 5th. I received a response from Conner Hats the very same day. I have since sent 5 emails with zero response. The images below show the unfinished seam on the hat that is way too big. The third photo shows the dented bowler hat and the last two images show the sewn inside seam of the Bowler hat. It's clear that the seam should be sewn closed. I have a lot of hats, mostly from Brixton, so I am fairly sure what a hat should look and feel like. At this point I can only dispute the entire charge with my bank after not getting resolution/response from Conner Hats since Dec. 5th. I am not sure if this is the typical customer service of Conner Hats, but this has been my experience. I suggest you only order one hat at a time and make sure the fit is as expected since the 2 hats I received are multiple sizes apart.
I do apologize for your not so positive first experience with us. We admit that we weren't on the money with responding quickly to you. However I do want to mention that a discount code was sent to you on the 13th of Dec at 2:10pm EST. Perhaps it was filtered to spam? Further to this, you can go through our returns link for a refund or exchange: https://connerhats.com/apps/redo/returns-portal#/login
I've also sent a follow up email regarding the returns link so do check the spam folder just in case it too is filtered there.
I’m an avid hiker and hike leader. This is my first Conner hat and it’s my favorite for all my cold-weather hiking and even backpacking in the mountains. I have owned this hat 1 1/2 years now and it still looks great. I have worn this hat to traverse tall mountain peaks and the backcountry. I get so many compliments from this hat. It is high quality wool material, sturdy, waterproof and super comfortable. It keeps my head warm on chilly weather in the mountains. Great feature is the chin strap, which kept my hat on my head from sudden wind gusts. The brim is also wide enough for sun protection. Since this hat, I now own 4 other Conner hats. Thank you Conner Hats for adding a bit of “style” in all my outdoor adventures.
The NorCal as well as the Bird and Feather are two of my favorite hats! Glad they're giving you all they are worth.
BTW, if you want to maintain the waterproofing, might I suggest using NikWax
Just what I was looking for. Easy to wear and very comfortable!
I thought these hats (bought in black and putty) would be the same as the last hat I bought a few years ago- they look the same but don't feel the same. They are so stiff and much less comfortable. I am disappointed. I wore my older hat on an epic 6 week hiking road trip and I got compliments on it every single day. These new hats are stiff and just don't look so good.
We are happy to send it back for free. You can do this by going through the return link here: https://connerhats.returnscenter.com/
Sometimes a batch can have extra stiffener, this can be worked out by just crushing the crown a few times before each wear, this will soften up the hat, but of course, over time the stiffness goes away with normal day to day wearing. We like a stiff brim and a softer crown, that is normally how they come out, sorry for the trouble but please know your new hat is in no way less quality or inferior in any way, it just needs to soften up a bit.
I'd also be interested to know when you purchased your original hat and if you could show us pictures for a comparison of your old hat and the new hats. It helps us see how far along the hats have lasted so we can improve our hats.
I’ve been told I resemble a small forest ranger in this hat and I am not disappointed in that review at all. Keeps me cool in the heat and warm when it’s chilly. Huge plus- the deer fly of upstate NY hate it when I’m hiking. I would recommend this hat to anyone looking for a versatile hat for all seasons. Also keeps its form well.