Customer Reviews
The Tracker did it’s job up in Central Ontario
I ordered a Tracker water resistant cotton outback hat and promptly received my order. I ordered the only color offered; brown. I had ordered the size using Conner guidelines. It fit well. I was surprised however that the hat was black (not brown as shown online.). It wasn’t dark brown…it was black…which is not an option online.
I contacted customer service and sent photos of the black hat. I had paid the small exchange fee when I ordered the hat. The exchange was very easy and prompt. They made a mistake and fixed it. I appreciated the hassle free service after the sale.
I will purchase again from Conner hats.
The sizing chart is way off, I measured my hat size according to it and it’s too big, I need a replacement size smaller than the XL size! Please contact me for return shipping information and replacement cost!!!
Hi Chris,
Really sorry about that. You can actually exchange for a one size down through this link: https://connerhats.com/apps/redo/returns-portal#/login. Choose the hat(s) you want to return for a refund/exchange/store credit and follow the prompts.
Please take note of the following pointers when going through the returns process:
- Be sure to fill the application within 30 days of the purchase date else the return expires.
- Once the return label is created, you have 28 days to return the item from the date of label creation.
Hat is as described. The brown color is very dark but the hat quality is excellent.
This is my new favorite head to cover my bald head in both rain and sun. It fits my large head perfectly, and the leather string keeps my hat from blowing away when I visit the Windy City.